Q: How to order?
A: Thank you for choosing Gentelmano!
- On the home page, click on a category of choice;
- Click on a selected item to view;
- Choose a color and size then click ‘Add to cart’;
- Click on the Cart icon on the upper right corner;
- Check your order and click ‘CHECK OUT’ ;
- Fill in the requested information and use your discount code;
- Select the shipping method;
- Continue to payment method;
- You have successfully ordered from our website!
Q: How to use CART?
- Place your order by clicking on 'Add to cart';
- Click on the Cart icon on the upper right corner;
- You can add to the quantity with the +;
- You can remove from quantity with the -;
- Clear your cart by clicking on Remove
Q: Can I change my order?
A: Please always double check if you have placed your order correctly - size, quantity, address. Due to the short processing time, we can’t ensure that changing your order will be possible. Contact us as soon as possible by filling a form using HELP CENTER
Q: Can I cancel my order?
A: Due to our efforts to ensure that you receive your order as quickly as possible, we will only accept cancellation request 60 minutes after you have placed your order with us. Contact us as soon as possible by filling a form using HELP CENTER
Q: How can I pay for my order?
A: Here, at Gentelmao, we accept every major credit/debit cards, like Visa, Mastercard, American Express and payments through PayPal.
With PayPal, you can send payment quickly and securely online.
Once your order is submitted, you will be redirected to PayPal's site where you could make the payment. You can trace the status of your payment using your PayPal account.
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
We do not provide cash-on-delivery method.
All payment information is confidential and secure.
Q: Why didn't I receive any confirmation after i placed my order?
A: As soon as you have made your payment you should receive a confirmation email. If you were not notified, control the provided email address. Contact our Customer Service Center as soon as possible by filling a form using HELP CENTER.
Always make sure to double check your information before placing the order.
Q: When will my order arrive?
A: All orders are processed within 2~7 business days.
We pack and ship immediately and have your shipment on the way as quickly as possible, usually between 7~12 business days.
US domestic deliveries usually take 7~14 business days and international deliveries usually take 2~8 weeks, depending on the supplier, your location and customs controls.
Q: Where are you from?
A: We are based in the United States of America. We provide free worldwide delivery from various locations including Hong Kong, Europe and Asia.
Q: Is there a local shop where I can check your merchandise in person?
A: No, we are an online exclusive shop.
Q: How can I track my order?
A: See the corresponding answer in the Shipping section.
Q: How can make a return?
A: See the corresponding answer in the Returns section.
Q: Can I use a PO Box or APO/FPO military address?
A: We are unable to ship orders to PO Boxes or APO/FPO military addresses.
Q: Is it possible to pay in other currency than US dollars?
A: No, every payment is executed through bank transactions in USD. You can change the currency view in the bottom right corner of the screen. This is informative only, at the checkout it'll display the amount in USD.
Q: Why does the shipping begin several days after I have placed my order?
A: After receiving your order we have to control it, to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 3~7 days. If we were unable to process your order due to low stock, your order processing may be delayed an additional 2 working days.
Q: Why are my order split into several orders?
A: When ordering more products, we tend to ship them separately, for the following reasons:
- The order has too many products and they all don’t fit into one box.
- Some products in the order are backordered
- Some products in the order didn’t pass 1st time quality
checking, and on it’s 2nd time quality checking.
- Some items are out of stock temporarily.
Q: Which shipping companies do you work with?
A: We work with international shipping companies that provide free shipping method, as it is stated in our shipping policy. We also work with third party courier services. After the parcel’s arrival, the respective national post is responsible for the delivery.
Q: Do I have to pay any extra charges?
A: In some cases, there will be VAT or other taxes, like customs duties or fees levied by your destination country.
Please mind the following:
- We have no control over these charges and cannot predict the amount;
- Customs and taxation policies vary widely from country to country. You should check your local custom laws;
- When customs clearance procedures are required, it will cause delay beyond our original delivery estimates time. Additional charges for taxes or customs clearance must be paid by the recipient.
With any questions regarding your order, please contact us through our HELP CENTER.
Q: Where is my order?
A: As we are working with multiple shipping companies, each has their own system for updating tracking. If your item has not arrived within 2 week US delivery or 8 weeks for international delivery, contact us using our HELP CENTER and we will be happy to help you check the status of your shipment.
Please check the Tracking section on our page.
If you have any additional questions, please, contact us on our HELP CENTER or by calling 888-389-0118.